Frequently Asked Questions

The practical stuff: cancellation, ownership, timing, and what's included.

How do I cancel?

You can cancel at any time by emailing hello@churchsite.uk. [Cancellation notice period and refund terms to be confirmed.]

Who owns the domain and subdomain?

Your site lives on a subdomain of churchsite.uk (for example, yourchurch.churchsite.uk), which we own and host as part of the service. [Confirm what happens to the subdomain if a church later cancels.]

How long does setup take?

Around a week from when we receive your content. The process is: sign up, send us your content, we build and launch your site, and you can request changes anytime after that.

What happens to our files if we leave?

[Confirm handover process — e.g. we provide your text and images so you're not starting from scratch elsewhere.]

What's not included?

This is a simple 3-page website — it doesn't include things like online giving, event booking, livestreaming, or a system for you to edit the site yourself. If you need something beyond the standard template, get in touch and we can talk about it.

How many change requests can we make?

Reasonable changes are included — there's no hard limit. Just send a request through the update form and we'll usually turn it around within 5 working days.

Still have a question?

Get in touch and we'll help however we can.